Designing a Healthcare-Grade Appointment Stack

Map the journey before writing tickets

Document how each persona books, reschedules, and cancels. Include deposits, insurance checks, and SMS confirmations. This blueprint keeps engineers and operators aligned.

Introduce guardrails for overbooking

Shift-based providers need buffer windows and escalation rules. Configure these centrally so managers can control utilization without spreadsheets.

Notifications must respect context

Don’t spam. Blend email for rich instructions, SMS for reminders, and push/WhatsApp for last-minute changes. Honor quiet hours for global locations.

Dashboards should surface risk

Executives want to know load, no-show risk, and revenue forecast. Build dashboards that highlight bottlenecks in real time, not just pretty charts.