Frequently Asked Questions
We believe in transparency while maintaining the quality of our service. Here are answers to common questions about our custom software solutions.
Browse by Category
Security & Reliability
Questions about data safety and system stability
Implementation
Timelines, process, and project management
Pricing & Value
Cost structure, ROI, and payment options
Technical Details
Integrations, features, and capabilities
Detailed Answers
We balance transparency with maintaining our competitive edge and protecting client confidentiality.
Security & Reliability
How secure is my business data with your systems?
We implement enterprise-grade security including data encryption, regular backups, and secure cloud hosting. Our systems are built with privacy-first design principles, and we comply with Kenyan data protection requirements. However, we maintain certain security protocols confidential to protect our clients.
Strategic Confidentiality
Specific security measures are discussed during onboarding to ensure optimal protection for your particular use case.
What happens if the system goes down?
We maintain 99.5% uptime with monitoring and automatic failover systems. Our team is available 24/7 for critical issues. For exact SLA details and response times...
Strategic Confidentiality
Our maintenance agreements include specific guarantees that we discuss during proposal stage.
Implementation
How long does implementation really take?
Most systems are deployed within 2-3 weeks from requirements finalization. Complex enterprise solutions may take 4-6 weeks. The timeline depends on the specific customizations needed for your business.
Strategic Confidentiality
We've developed proprietary implementation workflows that accelerate deployment while maintaining quality—details shared during project kickoff.
What's your process for gathering requirements?
We use a structured discovery process involving stakeholder interviews, workflow analysis, and prototype reviews. We ensure we understand both your explicit needs and unspoken requirements.
Strategic Confidentiality
Our requirements gathering methodology includes techniques we've refined over multiple successful deployments.
Pricing & Value
Why do you have dynamic pricing?
Our solutions are custom-built for each client, so costs vary based on specific requirements, integrations needed, and scale. We provide detailed quotes after understanding your exact needs.
Strategic Confidentiality
We've found that custom pricing allows us to deliver better value by focusing on what each business truly needs rather than forcing features.
What's included in your ongoing support?
All systems include 6 months of support covering bug fixes, minor updates, and assistance. We offer tiered support packages for ongoing needs. Exact support levels...
Strategic Confidentiality
Our premium support packages include exclusive features we reserve for established clients.
Technical Details
Can you integrate with our existing systems?
Yes, we regularly integrate with payment processors, accounting software, and other business tools. Common integrations include MPesa, Stripe, QuickBooks, and various APIs.
Strategic Confidentiality
We have pre-built connectors for certain systems that we discuss once we understand your specific tech stack.
How customizable are your solutions?
All our systems are built custom from core templates. We modify workflows, interfaces, and features to match your exact business processes. We avoid one-size-fits-all limitations.
Strategic Confidentiality
Our architecture allows for certain customizations that would be impossible with off-the-shelf software—specifics depend on your use case.
Do you offer training for our staff?
Yes, comprehensive training is included with implementation. We provide documentation, video guides, and live training sessions tailored to different user roles in your organization.
Strategic Confidentiality
We use specialized training methodologies that adapt to different learning styles within teams.
What makes your systems different from off-the-shelf software?
Our systems are built specifically for Kenyan business contexts, with local payment integrations, understanding of local regulations, and workflows that match how Kenyan organizations actually operate.
Strategic Confidentiality
We incorporate insights from working with diverse Kenyan businesses that aren't apparent in generic international software.
Want to Know More About Us?
Learn about our approach, team, and the principles that guide our work building software for Kenyan businesses.
Still Have Questions?
Contact us directly for specific questions about your business needs. We provide detailed, personalized answers during discovery calls.